Frequently Asked Questions

Working with an independent travel agent like Celestia Escapes saves you time, energy, and stress. We handle the research, planning, and booking — sourcing trusted providers, exclusive experiences, and hard-to-find gems. More importantly, we offer a personalised approach that algorithms can’t match. Whether it’s navigating different time zones, coordinating group logistics, or curating something truly special, we’re here to guide, support, and inspire. You won’t have to spend hours comparing hotels or figuring out transfers — we take care of every detail so your journey feels effortless from start to finish.

It’s very simple. Fill in the form on the website and tell us a little bit more about your requirements. We’ll then get in touch and organise an initial call to have a relaxed conversation about your travel needs, preferences, and vision. No commitment required. From there, we’ll create a tailored proposal with an initial itinerary. Once you’re happy with the plan, we handle all bookings and logistics. It's a personalised, seamless process designed to take the pressure off and bring your escape to life.

The best experiences come from collaboration. Share your likes, dislikes, goals, and must-haves — even if you're not sure where you want to go yet. No detail is too small to share - from your love of a large hotel breakfast buffet to your absolute hate of sitting in the middle row past row 10. The more we understand your travel style, the more tailored the journey can be. Whether you’re planning something simple or spectacular, keep communication open and honest. And trust the process — we’re here to make it easy, elevated, and enjoyable.

No. There are no hidden service fees to your final booking cost. You only pay for your travel as quoted by our trusted partners. We believe in full transparency and fair pricing — our goal is to deliver exceptional value without unnecessary markups. We earn commission on anything we book for you - at no additional cost to you, the traveler. The only elements we don’t typically book on your behalf are restaurants, bars, and nightclubs. However, if you’d like us to handle those too, we’re happy to discuss your preferences — just note that a small handling fee may apply for that level of concierge service.

Celestia Escapes is fully bespoke — we don’t offer pre-made packages or copy-paste itineraries. Every journey is built from scratch, shaped around your needs, lifestyle, and dreams. With a background in luxury fashion communications and a global perspective, we bring a refined eye for detail and deep understanding of what makes travel meaningful. Whether it's a celebration, a solo escape, or a business trip, we handle it with care, creativity, and precision.

Not exclusively. While many of our clients seek elevated experiences, we don’t define luxury by price. We focus on quality, uniqueness, and the feeling a place gives you. Whether that’s a design-led boutique hotel or a remote coastal guesthouse, our goal is to curate something memorable and just right for you — whatever your budget or style.

Yes, all travel booked through Celestia Escapes is ATOL protected. That means your money and your trip are secure in the event of unforeseen changes or cancellations. We work only with reputable, ATOL-registered suppliers and partners, so you can book and travel with total confidence and peace of mind.

Simply fill in the form on our Contact page or email us at info@celestia-escapes.com